It’s important to us that you get your Mockingbird Raw Press on time, that’s why all of our orders are sent out via next day delivery to be delivered on your selected delivery date. Any orders placed after 2.30pm Monday to Friday will not be dispatched until the following day. We aren’t currently able to deliver on Sundays & Mondays.
We are pleased to be able to offer FREE Delivery on all weekday orders over £40 placed Monday to Thursday. Orders placed by 2.30pm Friday for Saturday delivery will be charged at a rate of £2.50 per order.
The date chosen at checkout is the date you will receive your delivery. If you’re purchasing a Reset Cleanse, we recommend choosing a delivery date at least 1 day before you want start your cleanse to ensure it goes ahead as planned!
Receipt of deliveries
At this time we are not able to specify an exact delivery time. All orders placed will be confirmed by text message or email from the courier upon collection with a timeslot on the day of delivery.
Our products are created with fresh raw ingredients, due to this we recommend being home for receipt of delivery and ensuring they are chilled within 2 hours of delivery. If you aren’t able to be home at the time of delivery the courier will provide options to deliver with a neighbour or leave in a safe spot.
Once the products are delivered, we cannot be held responsible for smoothies or juices that are left to spoil or be stolen.
The Mockingbird is only currently able to fly within the UK, so at this time we are unable to offer international shipping.
Changes to Orders / Cancellations
Due to the fresh nature of our process please contact us within an hour of ordering to discuss the possibility of a cancellation or change to order.
Unfortunately, this cannot always be guaranteed, particularly if we have been notified past the scheduled dispatch time.
We strive to deliver on your selected date, however, on rare occasions this may not happen. You will be informed via SMS or email if we do encounter any delays.
If our products or services have not met your expectations, please reach out to our team at firstname.lastname@example.org
We ask that you provide a description of the issue and any supporting images to help us investigate and find you a solution as quickly as possible.
We take the upmost care in providing the freshest and tastiest products, with the best service, so your feedback is important to us to help us continuously evolve and get better at what we do!
Please be aware that due to EU hygiene regulations we cannot offer a refund, replacement or exchange on items returned in non-saleable condition. Also note that you will be responsible for the cost of returning the item if it is not faulty.
Refunds will be subject to review. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, please get in touch at email@example.com and we will endeavour to resolve this as quickly as possible.
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